How Can We Help You?

There is no minimum order quantity on our standard sheet label configurations, custom printed label sheets, and standard roll label configurations. Please note that ordering custom quantities may increase your cost per product as it requires special handling and packaging.

For custom color labels and custom shape/size labels, a minimum order quantity does apply. The minimum is 100 sheets, ~20 rolls (1" cores), or ~12 rolls (3" cores). The exact roll quantity will depend on a number of factors related to the manufacturing process.

Please call customer service at 1-888-575-2235 if you have any questions.

We offer a money back guarantee on all our products. Read the details of our return policy for standard items or our return policy for custom items.

Here are some additional helpful links to help you through the process:

• Initiate a return
• Submit a support ticket
• Call customer service

• Resolution is at least 300 dpi
• Bleed extends at least 1/8" past label outline
• Safe margin is observed
• Color palette is CMYK*
• File type is .ai, .eps, .png, .jpg, .jpeg, .gif, or .pdf
• File size is no larger than 40 MB
• Fonts are at least 6 point size
• Borders are at least 0.5 points
• Graphics are embedded (not linked)
• Label outlines have been removed

Immediately after you upload your file, our system checks your artwork resolution. If the resolution is detected as too low, you'll receive a notification. You can choose to continue with the current artwork or upload a new image (recommended).

To scale your artwork, check the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will make it so that the vertical and horizontal measurements increase or decrease together keeping your image proportional.

To stretch your artwork, uncheck the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will allow you to stretch your image either vertically or horizontally, independent of the other.

These gray lines are only displayed to show you exactly how your artwork will fit within the confines of the label. Don't worry, they won't appear on your printed label sheets.

Absolutely. To order your design in a custom size or on an approved material, please submit a support ticket with the following details:

• Label dimensions or product number
• Desired material
• Artwork design

Yes, but not through our Custom Printed Label Tool. Instead, submit it via a support ticket or by calling 1-888-575-2235.

Our custom printing experts review each piece of submitted artwork prior to production for obvious concerns associated with placement, bleed, and resolution. If we discover any issues with your submitted artwork, we'll contact you immediately with details and suggested actions to avoid delays on your order.

Bleed is an industry term that refers to the process of extending your design 1/8" (0.125”) past the outline of your label. This “bleed zone” is a buffer that ensures your design prints to the edge of the label, even if printer shifting occurs. You should fill this section with background colors or imagery only, not critical design elements, as it may not make it onto your label. You can turn on bleed guidelines in Maestro Label Designer or see them automatically enabled in the Custom Printed Label tool.

Click "Learn More" below for further explanation.

The term "die cut" is used to describe the process of cutting shapes from paper and other materials. This process works a lot like a cookie cutter – we place a die cutter on our machines and run it over uncut label paper. The resulting labels have shapes cut into them that correspond to the shape of the die.

This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the liner. If you want your design to go all the way to the edges of your label (as opposed to it having a white border), consider adding a bleed. 

If you're using the Custom Printed Label Tool, click the "Learn More" button below to see the difference between the die cut and bleed.

The easiest way to achieve true black print is by using "plain black" or 100% black ink. The color combination is: 0 Cyan (C), 0 Magenta (M), 0 Yellow (Y), 100 Black (K).

You can also create a "rich black" by utilizing the other ink colors. There are a variety of possible ink combinations, but the most common "rich black" is: 63 Cyan (C), 52 Magenta (M), 51 Yellow (Y), 100 Black (K).

Yes, we can send sample packs, digital proofs, or custom printed proofs.

Our pre-printed sample packs are available free of charge. You can choose from a limited number of materials with stock artwork. These are only to showcase the quality that we're capable of producing. Request a sample of our custom printed labels.

Digital proofs of submitted artwork are provided with every custom printed order. If you need another copy of your digital proof, please call customer service at 1-888-575-2235.

Physical proofs of your artwork are available on cut and uncut sheets. Cut sheet proofs are $14.95 + shipping and include your design on the configuration and material of your choice. Uncut sheet proofs are $4.95 and include your design on a full sheet label of your desired material with the label diecuts outlined in gray. To purchase either proof option, please call us at 1-888-575-2235.

We typically produce custom printed label orders within 1-3 business days. Shipping time usually takes an additional 1-5 business days depending on your location and the method of shipping that you select.

If you're working within a tight timeline, call our customer service team at 1-888-575-2235 and let them know. We will make every effort to meet your deadline.

Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.

Read the details of our "No Hassle" Return Policy for standard items or Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 1-888-575-2235 to get started.

At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.

To place custom printed reorders, please submit a support ticket or contact our customer service department at 1-888-575-2235.

We use high-quality materials that have been thoroughly tested in-house. Find specifics for each material by clicking the "Learn More" button below.

"Matte" is a term used to describe the non-shiny, flat texture of a label.

Yes, we have a variety of waterproof / weatherproof labels available for desktop laser and inkjet printers as well as thermal transfer, direct thermal, and inkjet roll printers.

Sheets:
Inkjet-Printable:
Weatherproof Matte Inkjet (WJ)
Weatherproof Gloss Inkjet (WI)

Laser-Printable:
Weatherproof Polyester Laser (LP)
Weatherproof Silver Polyester Laser (SP)
Clear Matte Laser (CX)
Clear Gloss Laser (CL)

Rolls:
Direct Thermal-Printable:
Weatherproof Direct Thermal (DW)

Thermal Transfer-Printable:
Weatherproof Thermal Transfer (TW)

Inkjet Printable:
Weatherproof White Matte (JW)
Weatherproof White Gloss (IW)

We offer a variety of different adhesives across our material lines. They include:

• Standard Permanent – This adhesive offers a strong, permanent backing for your general-purpose labels.
• Heavy-Duty Permanent – This is a non-waterproof, heavy-duty adhesive for tough conditions or longer staying power.
• Weatherproof Permanent – This adhesive is ideal for extreme conditions and/or environments where liquid or moisture are present.
• Removable – This adhesive can be repositioned or removed without leaving any residue.

Click "Learn More" below to view our material options with your desired adhesive.

While we don't provide custom design services at this time, our program Maestro Label Designer is an excellent tool for creating high-quality designs from scratch. The program is user-friendly and doesn't require previous design experience.

If you would prefer to work with a designer, you can visit our Designer Marketplace to view portfolios and connect with someone that best fits your needs.

Yes. In Maestro Label Designer, click "Print" from the navigation in the top left. In the dialog box that appears, select "Printing by OnlineLabels.com." On the subsequent screen, choose a material, color option, and quantity. After clicking "Next," you'll see a preview of the label and some tips before continuing. Select "Save Design and Add to Cart" when you're ready to proceed.

It isn't recommended. If you run the label sheet through a printer more than once, it's more likely to curl or peel up, transfer toner from the original print onto your fuser, or cause the printed design to smudge.