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Frequently Asked Questions
Is there an order minimum?
There is no minimum order quantity on our standard sheet label configurations, custom printed label sheets, and standard roll label configurations. Please note that ordering custom quantities may increase your cost per product as it requires special handling and packaging.
For custom color labels and custom shape/size labels, a minimum order quantity does apply. The minimum is 100 sheets, ~20 rolls (1" cores), or ~12 rolls (3" cores). The exact roll quantity will depend on a number of factors related to the manufacturing process.
Please call customer service at 1-888-575-2235 if you have any questions.Was this answer helpful? 20
What's your return policy?
We offer a money back guarantee on all our products. Read the details of our return policy for standard items or our return policy for custom items.
Here are some additional helpful links to help you through the process:Was this answer helpful? 23
What are the artwork upload guidelines for custom printed labels?
- Resolution is at least 300 dpi
- Bleed extends at least 1/8" past label outline
- Safe margin is observed
- Color palette is CMYK*
- File type is .ai, .eps, .png, .jpg, .jpeg, .gif, or .pdf
- File size is no larger than 40 MB
- Fonts are at least 6 point size
- Borders are at least 0.5 points
- Graphics are embedded (not linked)
- Label outlines have been removed
View additional artwork guidelines
*Our professional-grade printers can print in CMYK mode only. Any files submitted in RGB will be converted to CMYK before printing which may result in minor color variations. If exact colors are required, physical proofs of your artwork are available. Uncut proofs are $4.95 and proofs with die cuts are $14.95 plus shipping.Was this answer helpful? 189
How can I tell if the resolution of my submitted artwork is acceptable?
Immediately after you upload your file, our system checks your artwork resolution. If the resolution is detected as too low, you'll receive a notification. You can choose to continue with the current artwork or upload a new image (recommended).Was this answer helpful? 139
How can I make my artwork fit properly inside the label area of the Custom Printed Label tool?
To scale your artwork, check the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will make it so that the vertical and horizontal measurements increase or decrease together keeping your image proportional.
To stretch your artwork, uncheck the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will allow you to stretch your image either vertically or horizontally, independent of the other.Was this answer helpful? 143
Why are there gray lines displayed on the full sheet preview when approving my artwork?
These gray lines are only displayed to show you exactly how your artwork will fit within the confines of the label. Don't worry, they won't appear on your printed label sheets.Was this answer helpful? 144
- Can I order my design in a custom size or on a different material?
Can I submit artwork that's already formatted as a full sheet?
Yes, but not through our Custom Printed Label Tool. Instead, submit it via a support ticket or by calling 1-888-575-2235.Was this answer helpful? 149
Will someone at OnlineLabels.com review my artwork before my labels are printed?
Our custom printing experts review each piece of submitted artwork prior to production for obvious concerns associated with placement, bleed, and resolution. If we discover any issues with your submitted artwork, we'll contact you immediately with details and suggested actions to avoid delays on your order.Was this answer helpful? 145
What's a bleed / bleed area?
Bleed is an industry term that refers to the process of extending your design 1/8" (0.125”) past the outline of your label. This “bleed zone” is a buffer that ensures your design prints to the edge of the label, even if printer shifting occurs. You should fill this section with background colors or imagery only, not critical design elements, as it may not make it onto your label. You can turn on bleed guidelines in Maestro Label Designer or see them automatically enabled in the Custom Printed Label tool.
Click "Learn More" below for further explanation or visit our Label Terminology Glossary.Was this answer helpful? 141
What's a die cut?
The term "die cut" is used to describe the process of cutting shapes from paper and other materials. This process works a lot like a cookie cutter – we place a die cutter on our machines and run it over uncut label paper. The resulting labels have shapes cut into them that correspond to the shape of the die.
This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the liner. If you want your design to go all the way to the edges of your label (as opposed to it having a white border), consider adding a bleed.
Click the "Learn More" button below to see the difference between the die cut and bleed or visit our Label Terminology Glossary.Was this answer helpful? 140
How can I ensure that the black areas of my artwork print dark enough?
The easiest way to achieve true black print is by using "plain black" or 100% black ink. The color combination is: 0 Cyan (C), 0 Magenta (M), 0 Yellow (Y), 100 Black (K).
You can also create a "rich black" by utilizing the other ink colors. There are a variety of possible ink combinations, but the most common "rich black" is: 63 Cyan (C), 52 Magenta (M), 51 Yellow (Y), 100 Black (K).Was this answer helpful? 148
Do you offer printed samples or proofs prior to ordering?
Yes, we can send sample packs, digital proofs, or custom printed proofs.
Our pre-printed sample packs are available free of charge. You can choose from a limited number of materials with stock artwork. These are only to showcase the quality that we're capable of producing. Request a sample of our custom printed labels.
Digital proofs of submitted artwork are provided with every custom printed order. If you need another copy of your digital proof, please call customer service at 1-888-575-2235.
Physical proofs of your artwork are available on cut and uncut sheets. Cut sheet proofs are $14.95 + shipping and include your design on the configuration and material of your choice. Uncut sheet proofs are $4.95 and include your design on a full sheet label of your desired material with the label diecuts outlined in gray. To purchase either proof option, please call us at 1-888-575-2235.Was this answer helpful? 153
How long will it take to receive my custom printed labels?
We typically produce custom printed label orders within 1-3 business days. Shipping time usually takes an additional 1-5 business days depending on your location and the method of shipping that you select.Was this answer helpful? 150
Do you offer a rush service for printed orders?
If you're working within a tight timeline, call our customer service team at 1-888-575-2235 and let them know. We will make every effort to meet your deadline.Was this answer helpful? 154
What's your exchange policy?
Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.
Read the details of our "No Hassle" Return Policy for standard items or Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 1-888-575-2235 to get started.
At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.Was this answer helpful? 91
How do I reorder custom printed labels?
To place custom printed reorders, please submit a support ticket or contact our customer service department at 1-888-575-2235.Was this answer helpful? 156
- What kind of quality can I expect from your labels?
What does the term "matte" mean?
"Matte" is a term used to describe the non-shiny, flat texture of a label. Learn more in our Label Terminology Glossary.Was this answer helpful? 68
Do you have waterproof labels?
Yes, we have a variety of waterproof / weatherproof labels available for desktop laser and inkjet printers as well as thermal transfer, direct thermal, and inkjet roll printers.
Weatherproof Matte Inkjet (WJ)
Weatherproof Gloss Inkjet (WI)
Weatherproof Polyester Laser (LP)
Weatherproof Silver Polyester Laser (SP)
Clear Matte Laser (CX)
Clear Gloss Laser (CL)
Weatherproof Direct Thermal (DW)
Weatherproof Thermal Transfer (TW)
Weatherproof White Matte (JW)
Weatherproof White Gloss (IW)Was this answer helpful? 15
What type of adhesive is used on your labels?
We offer a variety of different adhesives across our material lines. They include:
- Standard Permanent – This adhesive offers a strong, permanent backing for your general-purpose labels.
- Heavy-Duty Permanent – This is a non-waterproof, heavy-duty adhesive for tough conditions or longer staying power.
- Weatherproof Permanent – This adhesive is ideal for extreme conditions and/or environments where liquid or moisture are present.
- Removable – This adhesive can be repositioned or removed without leaving any residue.
Click "Learn More" below to view our material options with your desired adhesive.Was this answer helpful? 70
How can I create high-quality artwork for my labels?
While we don't provide custom design services at this time, our Maestro Label Designer program is an excellent tool for creating high-quality designs from scratch. The program is user-friendly and doesn't require previous design experience.
If you would prefer to work with a designer, check out our article (How to Find and Work with a Graphic Designer) for tips and tricks.Was this answer helpful? 158
Can you print designs that I have saved in Maestro Label Designer?
Yes. In Maestro Label Designer, click "Print" from the navigation in the top left. In the dialog box that appears, choose the option for "Printing by OnlineLabels.com." On the subsequent screen, choose a material, color option, and quantity. After clicking "Next," you'll see a preview of the label and some tips before continuing. Select "Approve Design and Add to Cart" when you're ready to proceed.Was this answer helpful? 157
Can I print additional information on custom printed label sheets?
It isn't recommended. If you run the label sheet through a printer more than once, it's more likely to curl or peel up, transfer toner from the original print onto your fuser, or cause the printed design to smudge.Was this answer helpful? 134
- How do I change my barcode cell format?
What's the safe zone / safe margin?
Safe margin is an industry term that refers to the section 1/8" (0.125") between the center of your label and the label outline. This “safe zone” is a buffer that ensures the critical elements of your design are included on your printed label, even if printer shifting occurs. You should leave text, important graphics, and logos out of this section whenever possible. You can turn on safe zone guidelines in Maestro Label Designer to use this feature when designing.
Click "Learn More" below for further explanation or visit our Label Terminology Glossary.Was this answer helpful? 305
What's a non-printable margin?
Non-printable margin is an industry term that refers to the unprintable edges around your label sheet. Every printer on the market today has a fixed, maximum printable area. The area between the edge of the sheet and this fixed boundary is the non-printable margin.
Click "Learn More" below for further explanation or visit our Label Terminology Glossary.Was this answer helpful? 306