Customer Reviews & Testimonials

Concerns

I have used online labels for many, many years I have noticed a major change in the quality of labels I use clear glossy for laser 2x2 The plastic is so thin now that the whole page curls And the labels lift up on edges I label private label candles that we make So now I have to label them... Let them sit around and wait to see which labels start puckering And have to relabel It's very stressful for me And I am very disappointed I used an older label today that was printed a long time ago It still was perfect and the plastic is thicker Anyways that is what I am going through right now, during our busy season

FAST DELIVERY

First I used the Live Chat feature and the operator helped me find a product that met my needs. I ordered it that afternoon and it was delivered the very next morning! Talk about fast!

Great Customer Service

I had an issue with faded/smudged labels and they sent replacement labels quickly.

Amazing Customer service

Gray and Christian are always extremely helpful and go out of their way to provide exceptional customer service. I will definitely be a returning customer!

Evan is awesome!

Evan spent a considerable amount of time working with me on my design proofs and assisted me with changes that needed to be made. I am very appreciative of his assistance!

Evan Adams

Whatever you are paying Evan Adams is not enough. I have been in customer service hell with your email support team for the last couple of weeks on printing errors for two of our products- Called your 1800#, Evan took care of everything and was a joy to work with- THANK YOU SO MUCH EVAN!!!!

Never have been disappointed

I had to check back on my order history, but it looks like I have been a customer since 2005. I don't qualify as a big customer, but I qualify as a loyal customer! You all have never ever disappointed me. Your service is fast, your labels are quality, your selection is immense, your coupons are most generous, but none of this would be relevant without Maestro Design. Thank you, thank you, thank you for all that you offer. I hope nothing ever changes.

I Will Definitely Be Coming Back To This Company!

I recently had a crisis where I printed 2000 flyers with a QR code that I hadn't been told was due to expire in seven days. After having already distributed hundreds of them, I needed a fix, so I began looking for a solution I could afford out-of-pocket. I found ONlineLabels.com through a simple Google search, located the right-sized label within seconds, shelled out around $24 (a small fraction of the cost to reprint my full-color glossy flyers), and hoped for the best. They promised I'd have them by the following Tuesday. I got them overnight. I worried that such inexpensive stickers might not be thick enough to cover the old QR code. They turned out to be even heavier-duty than I imagined. I was concerned that I wouldn't be able to find a template and set up my master sheet fast enough to get the stickers out there before people walked away with the "old" flyers. A live, in-person OnlineLabels rep set me up and, ten minutes later, I was ready to print. In an era when quality and customer service are almost nowhere to be found, OnlineLabels.com really stands out. I actually wish I had more need for labels, because I have loved doing business with this company the past few days!

Compliment

Good afternoon Executive team and leadership Today started off as a very rough day for me. We received a call that we needed to hurry and get our labels completed, so I immediately began calling for help. Throughout the morning, I spoke with two gentlemen who tried, but I still wasn’t able to get what I needed. After leaving the hospital, I finally made it home around 1:00 PM and called again. That’s when I had the pleasure of speaking with Trisha, and let me tell you — exceptional customer service is an understatement. She took her time, actively listened, and walked me through navigating the website. She helped troubleshoot the sizing issues, explained what the system was reading, and made sure I had her name in case I needed to call back. She spent a good 30–45 minutes with me, patiently guiding me step by step. After we hung up, I still couldn’t figure something out, so I called back. Trisha was on another line, but her coworker Brandon T. answered and immediately stepped in with the same level of care. He introduced me to the design feature on your website — and when I say, “heaven must be like this,” I truly mean it. It was saving grace. Between the two of them, your team went above and beyond with their customer service, listening skills, patience, and genuine willingness to help a brand-new customer succeed and fully utilize your platform for creating professional labels. What started as a cloudy and stressful day was turned into one of the best customer service experiences I’ve ever had. We look forward to working with your team again at the end of 2026 as we prepare for 2027. Thank you again for everything.

Friendly Staff

Whenever I have had questions, an associate has always been there ready to help in a friendly and professional manner.

Graditude

Evan, I appreciate your sharing techniques, tricks and short cuts with me today. When I began the conversation with you today, my frustration level had hit 100. By the end of the conversation I returned to 0. Thank you Online Labels for having the caliber of staff such as Evan. Omega

Brigette was outstanding!

I'm so thankful I was connected with Brigette! While I'm sure everyone works together for the customer, in this case, I contacted Live Chat on the OL website, and the person I spoke with wasn't able or willing to resolve my issue. I waited a week, and logged back on, and was connected with Bigette. She immediately realized my situation, and identified a fair solution, which was GREAT. We are now able to move forward as a company one the samples arrive, thanks!!