Customer Reviews & Testimonials

Friendly Staff

Whenever I have had questions, an associate has always been there ready to help in a friendly and professional manner.

Graditude

Evan, I appreciate your sharing techniques, tricks and short cuts with me today. When I began the conversation with you today, my frustration level had hit 100. By the end of the conversation I returned to 0. Thank you Online Labels for having the caliber of staff such as Evan. Omega

Brigette was outstanding!

I'm so thankful I was connected with Brigette! While I'm sure everyone works together for the customer, in this case, I contacted Live Chat on the OL website, and the person I spoke with wasn't able or willing to resolve my issue. I waited a week, and logged back on, and was connected with Bigette. She immediately realized my situation, and identified a fair solution, which was GREAT. We are now able to move forward as a company one the samples arrive, thanks!!

Brandon was super helpful.

Brandon was super helpful. I have been working for more than a month with our printer manufacturer, Brother, on a label printing issue. The printer would “mirror” or “copy” the cutout lines of the labels and print that outline across the face of our labels. Sorry, this is difficult to explain in text. Brandon asked me to print a copy, send him a photo, and we could talk about this issue clearly. He took the time to study the photo and came up with a workable solution. Even though this is a workaround solution, it gives us the ability to use our labels again. Thank you Brandon for taking over an hour of your time to troubleshoot this mirrored image line. We are a customer of over 15 years, and you are another reason we stay with Onlinelabels.com. I hope your boss recognizes what an asset you are. Thank you again Brandon. Warm regards, Michele Eddy James Creek (Sutlery) Spices Satisfied customer for over 15 years

Brandon is my HERO!!

I was beside myself trying to get my labels to print correctly for a client. I initially called and spoke with someone that asked me to take a photo of the issue and email it so they could see what I was seeing. I then worked with Matthew back and forth via email on issues, but nothing fixed my problem. The next day I received an email saying they wanted to get back on the phone with me and try and troubleshoot the issue. Matthew was unavailable and Brandon stepped up and took his place. I can't even express how much Brandon helped me! Our call lasted over 2 (!!) hours. He worked with me step by step (by step by step) until my issue was resolved. He was kind, patient and most important never gave up on helping me print my design. Not only did he fix my issue, he took the opportunity to teach me how to do this if I run into the problem again. He answered all of my 10,000 questions without hesitation. I'm just blown away by the level of customer service he provided. I had no doubt that he was going to say "too bad, lady - we can't fix this - you have to change your design", but no! He said I think we can fix this and 2 hours later, it WAS FIXED. Thank you, Brandon for everything! And thank you Online Labels for hiring such excellent customer service reps!

Kallee is amazing!

Dear online labels team, I had the pleasure to work with Kallee on an extensive custom project. I have over 20 years experience in hospitality and customer service and I want you to know Kallee is BY FAR one of the best agents I have ever encountered. She was extremely professional and most important patient! You don't see that kind of level of service and patience anymore. We were on the phone for a super long time and she was so thorough and so nice, never sounded tired and frustrated. Again, I did this for a living for over 20 years and I assure you there aren't that many people out there like her! Because of Kallee, I will be a loyal online labels customer going forward. Thanks again KALLEE you truly are the best!

Supervisor

I was in a quandry to say the least. I called Online Labels and did not realize it was near closing time. I was fortunate enough to speak with Jesse, my 'guardian angel" and he went to work solving my problem. Jesse was polite, personable, and professional. In my opinion, he went above and beyond the call of duty. He was extremely patient with my lack of knowledge and skills and somehow managed to get my project completed, in spite of having to stay later than he should have. Online Lables should be proud of having such a wonderful member of their team. Thank you Jesse!

Excellent Service!

Jesse was beyond helpful with my label purchase. Very quick to respond, professional, and didn't hesitate to go above and beyond. Highly recommend this this company if you are looking for quality labels from a quality company!

Always helpful

Whenever I call to speak to customer service, they are always happy to help me and they answer my call right away.

Refreshing experience...cannot recommend enough

I have been searching for some specific labels for some time...after searching online and discussing with sales support with OnlineLabels. I decided to order some custom sizes (to match a competitor's that discontinued a size) and some other standard labels from their extensive selections. I will say I am blown away at the great service and speedy shipping of my products. Honestly I wish other companies made it as quick and easy as well as had as thorough a process. Well done.

Above and Beyond Great Service!

I called in to speak with someone about getting access to the Maestro program. I made a large purchase about 3 years ago and never used the program or the labels for that matter! Life happened! I moved, got divorced, and moved again! I decided instead of putting off my projects and feeling depressed, I'd do something with what I ordered. So I finally made my body butters and wouldn't you know it, I couldn't print the labels; I didn't have the code. Oh my! So, I called in and spoke to a wonderful young man named Evan. He was awesome! He got me started all over again, gave me the code, and sent me my original invoice so that I could see the sizes I ordered. I printed my labels, took some jars with me to work and sold out! Evan is my hero! He saved the day! Thanks Evan, excellent customer service! KUDOS TO YOU! A raise would be nice too! Clone him, he really did make my day! I imagined all kinds of hassles I was going to get before calling; I never got one.

Great Customer Service

I have used Online Labels products and Maestro for many years. I have always found Maestro to be fairly intuitive but when I tried to use the Multi-Design feature, I was stumped. I send an email to Customer Service detailing my issue and got an email answer within minutes. I still got lost with the instructions given so I called the 1-888-575-2235 number listed in the email. Kallee answered and got me on the right track. I appreciated her patience and understanding and pleasant demeanor. Thank you, Kallee. And thanks to Online Labels for a business model that is customer focused.