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Frequently Asked Questions
Can I order custom shapes, sizes, or colored labels?
Yes. See below for our specific custom product order forms:
- For custom shape/size sheet labels, fill out this quote request for 8.5" x 11" sheets or our large format request form for 8.5" x 14", 11" x 17", or 12" x 18" labels. You can also browse hundreds of special order sizes not included in our standard size list.
- For custom integrated forms, submit an integrated form request. Please be sure to include what size paper you are requesting (8.5" x 11" or 8.5" x 14").
- For custom shape/size roll labels, use our custom roll label quote.
- For custom colored label sheets, we need a Pantone Matching System (PMS) code from an uncoated color book. If you know your PMS number, submit a support ticket. If you don't have a PMS code, our customer service representatives can work with you to create the color you're looking for.
If you have any questions, please call our customer services experts at 1-888-575-2235.
Please note that with special orders, you may experience extended production times, additional fees, and order minimums. You are also subject to our special return policy for custom items.Was this answer helpful? 19
Do you have waterproof labels?
Yes, we have a variety of waterproof / weatherproof labels available for desktop laser and inkjet printers as well as thermal transfer, direct thermal, and inkjet roll printers.
Weatherproof Matte Inkjet (WJ)
Weatherproof Gloss Inkjet (WI)
Weatherproof Polyester Laser (LP)
Weatherproof Silver Polyester Laser (SP)
Clear Matte Laser (CX)
Clear Gloss Laser (CL)
Weatherproof Direct Thermal (DW)
Weatherproof Thermal Transfer (TW)
Weatherproof White Matte (JW)
Weatherproof White Gloss (IW)Was this answer helpful? 15
- Do you have templates for formatting the labels?
Is there an order minimum?
There is no minimum order quantity on our standard sheet label configurations, custom printed label sheets, and standard roll label configurations. Please note that ordering custom quantities may increase your cost per product as it requires special handling and packaging.
For custom color labels and custom shape/size labels, a minimum order quantity does apply. The minimum is 100 sheets, ~20 rolls (1" cores), or ~12 rolls (3" cores). The exact roll quantity will depend on a number of factors related to the manufacturing process.
Please call customer service at 1-888-575-2235 if you have any questions.Was this answer helpful? 20
What's your return policy?
We offer a money back guarantee on all our products. Read the details of our return policy for standard items or our return policy for custom items.
Here are some additional helpful links to help you through the process:Was this answer helpful? 23
What's your exchange policy?
Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.
Read the details of our "No Hassle" Return Policy for standard items or Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 1-888-575-2235 to get started.
At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.Was this answer helpful? 91
- What kind of quality can I expect from your labels?
- Can your roll materials be used across multiple printer types (direct thermal, thermal transfer, and/or inkjet roll printers)?
Do I need a special printer to print on roll labels?
Roll labels are intended for use with thermal transfer, direct thermal, and inkjet roll printers only. They will not work with standard desktop inkjet or laser printers.Was this answer helpful? 122
Can I get a sample of a specific product to try in my printer?
Yes. If you'd like to test whether a material will work for your application, we can send you a few sample sheets. Please fill out our sample request form and we'll mail them to you.Was this answer helpful? 10
What are the differences between thermal transfer, direct thermal, and inkjet roll printers?
Thermal transfer printers utilize a thermal print-head to apply heat to a wax or resin-based ribbon. The ribbon ink is absorbed into the label material, creating a durable image that is ideal for applications requiring a longer-than-average shelf life.
Direct thermal printers use a thermal print-head as well, but do not require a printing ribbon. Instead, the chemically treated label material blackens when it comes into contact with the hot print-head, creating your image without the need for ink, ribbons, or toner. The resulting print is less durable, however, it's ideal for short shelf life applications.
Unlike their thermal counterparts, inkjet roll printers function much like traditional inkjet desktop printers. Ink cartridges dispense ink in the appropriate combinations onto your paper creating full-color images.
Learn more about the differences between direct thermal and thermal transfer printing or why you should go with an inkjet roll printer.Was this answer helpful? 123
Can I print in color on thermal transfer or direct thermal label stock?
Our direct thermal label material is only capable of producing black text and images. If you're using a thermal transfer printer, you can print in color with the addition of a colored ribbon. Please note that if your thermal transfer printer accepts colored ribbons, installing one will only allow you to print in that color.Was this answer helpful? 128
- Do you sell printing ribbons for thermal transfer printers?
Do you sell custom printed labels?
We offer custom printing on sheets with no minimum quantities or hidden setup charges. You can select your shape, size, material, and quantity, as well as upload your own ready-to-print label artwork. Get a custom printed label quote or speak with a customer service representative at 1-888-575-2235.
We do not currently offer custom printing for roll labels.Was this answer helpful? 66
What's the shelf life of your labels?
Our labels usually have a shelf life of 1-3 years depending on environmental and storage conditions such as heat and humidity.Was this answer helpful? 22
What type of adhesive is used on your labels?
We offer a variety of different adhesives across our material lines. They include:
- Standard Permanent – This adhesive offers a strong, permanent backing for your general-purpose labels.
- Heavy-Duty Permanent – This is a non-waterproof, heavy-duty adhesive for tough conditions or longer staying power.
- Weatherproof Permanent – This adhesive is ideal for extreme conditions and/or environments where liquid or moisture are present.
- Removable – This adhesive can be repositioned or removed without leaving any residue.
Click "Learn More" below to view our material options with your desired adhesive.Was this answer helpful? 70
Do you provide Material Safety Data Sheets (MSDS) for your products?
Our products are non-toxic, and therefore don't require an MSDS according to OSHA. If you still require one, contact customer service at 1-888-575-2235 or submit a support ticket.Was this answer helpful? 175
How are the labels packaged?
We make every effort to ensure our labels arrive in pristine condition. That's why we have a variety of packaging options designed to protect the integrity of your label sheets and rolls during shipping and handling.
For orders less than 100 sheets, your labels are packaged with chipboard in an envelope. For orders more than 100 sheets, your labels will arrive in a clamshell package. For orders of roll labels, the rolls are shrink wrapped and then boxed.
Click "Learn More" below for specific details.Was this answer helpful? 17
What's a die cut?
The term "die cut" is used to describe the process of cutting shapes from paper and other materials. This process works a lot like a cookie cutter – we place a die cutter on our machines and run it over uncut label paper. The resulting labels have shapes cut into them that correspond to the shape of the die.
This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the liner. If you want your design to go all the way to the edges of your label (as opposed to it having a white border), consider adding a bleed.
Click the "Learn More" button below to see the difference between the die cut and bleed or visit our Label Terminology Glossary.Was this answer helpful? 140
Can I handwrite on my labels with a marker or pen?
It depends on the material and writing instrument. Permanent-style markers (such as Sharpies®) work on most of the materials we offer, but other utensils may vary. If you plan to add handwritten content to your labels, click "Learn More" below to view a list of materials and their compatible writing instruments.
Whatever writing utensil you choose, we recommend giving the ink ample time to dry. If you'd like to test the material and writing instrument for yourself, you can request samples anytime.Was this answer helpful? 118
What does the term "matte" mean?
"Matte" is a term used to describe the non-shiny, flat texture of a label. Learn more in our Label Terminology Glossary.Was this answer helpful? 68
- Are your labels compliant with national and federal safety standards?
Are your removable labels available in a clear or colored material?
Of our standard label materials, a white matte finish is our only removable option at this time. However, we offer custom tinted removable labels by special order. View our custom color label options. Please note that clear is not available as a custom tinted product. To place a custom order, please fill out a support ticket or call customer service at 1-888-575-2235.Was this answer helpful? 186