How Can We Help You?

Orders of standard items can be cancelled as long as they haven't already shipped. If your order has shipped and you no longer require the product, please review our return policy.

Special order or custom items can only be cancelled if they haven't gone into production. If you no longer desire the product after it has been produced, view our custom item return policy.

To cancel an order, log into your account using the "My Account" link located in the header of our site. Your most recent order will be located on the main "My Account" page. If this isn't the order you wish to cancel, click on the "Order History" link in the left-hand column. If the order can be cancelled, there will be a "Cancel Order" link displayed next to the "Duplicate This Order" button. Once you hit cancel, you'll be taken to a confirmation page. Select the correct order and then check the box next to, "Yes, I want to cancel this order." Click "Yes, cancel this order" to proceed.

In some cases, we aren't able to cancel orders online. If your screen doesn't display the “Cancel” button, please call us at 1-888-575-2235 or submit a support ticket.

COD (cash on delivery) is not an available option at this time. We recommend "check over the phone" as a payment alternative to COD. If you would like to set up an order using this option, please call us at 1-888-575-2235.

Yes. To pay online using PayPal, select "Paypal" as the method of payment during the checkout process.

You can also pay via PayPal over the phone by calling 1-888-575-2235. Once your order is placed with our customer service team, we'll contact you via email requesting payment.

Yes, with an established Net 30 Terms account. You can apply online or download the application to begin the process. Once approved, you can submit your purchase order(s) via email. Please make sure to include a "bill to" and "ship to" address, contact name, phone number, fax number, and email address. We will not process your purchase order without those fields.

Learn more about a Net 30 account with OnlineLabels.com.

No. Our customer service team is happy to take your order over the phone at 1-888-575-2235. Our customer service hours are 8:00 a.m. to 8:00 p.m. EST Monday-Friday and 11:00 a.m. to 4:00 p.m. EST on Saturday. We are closed on Sunday.

Sales tax will be added to your order if the delivery destination is Florida or Nevada. If you live outside of those states, you will not be charged sales tax.

If you are tax-exempt, please send the appropriate documentation via fax to 1-866-406-7341 or submit it through our support ticket form.

We don't offer any special reseller or distributor pricing or incentives in an effort to provide product to end users at the lowest possible price. If you're a high volume reseller (spending more than $20,000/year on labels), please feel free to call 1-888-575-2235 to discuss large quantity orders and any additional services we can provide.

You can find a copy of your invoice by accessing the "My Account" section, located in the upper right-hand corner. Once you've signed in, use the "Order History" button on the left to see all past orders. Once you find the order you're looking for, click on the "Print Invoice(s)" button. You can also click on the order number to view a more detailed page prior to pulling up your invoice. A PDF of your invoice will open in a new window from which can can view, download, and print.

If your invoice doesn't open, make sure to disable your popup blocker.

In order to qualify, we require a completed Net 30 Credit Application as well as detailed corporate information. You can apply online or download an application and submit it via fax, email, or mail. The credit application process can take up to 3-5 business days and we do not guarantee approval. You must have established credit with vendors and good credit ratings. Below is our information:

Online Labels, Inc.
2021 E. Lake Mary Blvd.
Sanford, FL 32773
1-888-575-2235
Fax: 1-866-406-7341
EIN: 59-3612776

Download the W-9 for Online Labels, Inc.

To ensure the best possible print quality, we recommend that all artwork be submitted with a resolution of 300 dpi or greater.

Immediately after you upload your file, our system checks your artwork resolution. If the resolution is detected as too low, you'll receive a notification. You can choose to continue with the current artwork or upload a new image (recommended).

The term "die cut" is used to describe the process of cutting shapes from paper and other materials. This process works a lot like a cookie cutter – we place a die cutter on our machines and run it over uncut sheets. The resulting labels have shapes cut into them that correspond to the shape of the die.

This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the sheet.

If you want your design to go all the way to the edges of your label (as opposed to it having a white border), you should consider adding a bleed. Learn more about bleeds in the next FAQ or find out how to add a bleed to your design in Maestro Label Designer. To add a bleed to your custom printed label, click "Learn More" below.

A "bleed" is when you allow your design to transcend the dimensions of the "finished product." Bleeds ensure that once a sheet is cut or a label is peeled up from its liner that your desired color reaches the edge of the label and you don't have any unprinted edges. Bleeds also account for any shifting that occurs throughout the printing process.

Learn how to add a bleed using Maestro Label Designer. If you're using the Custom Printed Label tool, click "Learn More" below for more details.

We suggest adding a bleed of at least 1/8" (0.125") or 1/16" (0.0625") to your design. This will account for the slight movement that can occur during the printing process.

To scale your artwork, check the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will make it so that the vertical and horizontal measurements increase or decrease together keeping your image proportional.

To stretch your artwork, uncheck the "Lock Aspect Ratio" box in the left-hand column of the "Place Your Artwork" page. This will allow you to stretch your image either vertically or horizontally, independent of the other.

These gray lines are only displayed to show you exactly how your artwork will fit within the confines of the label. Don't worry, they won't appear on your printed label sheets.

Our custom printing experts review each piece of submitted artwork prior to production for obvious concerns associated with placement, bleed, and resolution. If we discover any issues with your submitted artwork, we'll contact you immediately with details and suggested actions for a quick resolution.

We accept the following file formats for custom printed orders: .ai, .eps, .png, .jpg, .jpeg, .gif, and .pdf. Please make sure that your submitted artwork file is no larger than 20 MB. If you have a file that is larger than 20 MB, please contact our customer service department for assistance. They can be reached at 1-888-575-2235.

Our printers utilize CMYK color mode, so we recommend submitting your artwork in that format if at all possible. If you submit your artwork file in RGB, the printer will attempt to convert the file to CMYK, which could potentially result in a loss of vibrancy on your printed labels.

If your product is labeled "Laser Only," it isn't recommended for printing in an inkjet printer. While our "laser only" products likely won't cause damage to an inkjet printer, the ink may not properly dry on the sheet. This can lead to smudging even after an extended drying time.

Browse our inkjet-printable labels.

You can get detailed instructions, printer settings, and other helpful tips for any product number and material code on our Printing Instructions page or by clicking "Printing Instructions" in the left-hand column of any product page.

Laser printers work by fusing toner to your paper. If you're able to scratch away the toner, it probably means that it didn't fuse properly. In most cases, this problem can be solved by changing your paper settings to "labels" or "cardstock."

To change your printer settings, open "Printer Properties" and locate what paper type is selected in the "Media Type" section. The default setting is most commonly "Plain Paper" or "Unspecified." By changing this setting to "labels" or "cardstock," you're increasing the temperature at which the printer fuses the toner to the sheet. It should eliminate smudging, scratching, or smearing in the resulting prints.

If you’re still having problems, call 1-888-575-2235 to speak with our customer service team.

If the ink smears immediately after printing your labels on an inkjet printer, too much ink has been dispensed from the printer. To fix this, open "Printer Properties" and find "Print Quality." You want to select a lower ink setting such as "Draft" or "Normal." Depending on what material you're using, you may also want to adjust the "Paper Type" setting. We recommend selecting a paper type setting similar to "Coated," "Photo Paper," or "Gloss" for gloss materials and something heavier like "Label" or "Transparency" for matte labels.

If your labels are smearing after they've had time to dry, it's a sign that either liquid or another substance has been introduced to the label. If your inkjet label is going to be exposed to liquid, we suggest that you use our weatherproof matte inkjet material. Another option to prevent smearing is to spray the labels with an overcoat after printing. Krylon makes overcoat / sealer sprays that can be found at most arts and craft stores. Learn more about Krylon Weatherproof / Waterproof Label Overcoat Spray.

If changing the settings isn't resolving your issue and an overcoat isn't the best solution for you, try sending your document to another printer. Each printer is different and you may work better. If you continue to experience issues, please call our customer service team at 1-888-575-2235.

Label sheets can shifting during the manufacturing and/or printing processes. While our quality assurance standards are in place to ensure that label sheets don't shift more than 1/16", we recommend leaving 1/8" between your design and the cut marks. Adding a bleed is another way to avoid shifting. Find out how to add bleed in Maestro Label Designer. You should also stack your labels neatly and evenly in your paper tray.

Unfortunately, this is most likely a problem with the printer. Unclean rollers and rollers that have lost their rubber density are the most common reasons you may experience this problem. When the rollers are dirty or the rubber loses its density, they lose their ability to grip the label sheet well. We suggest cleaning the rollers with an alcohol-based solvent first (we recommend referring to your printer's maintenance instructions when doing so). If that's not the problem, you may need to replace the rollers.

In some cases, there can be incompatibility issues with the label sheet and printer. If after cleaning it you're still experiencing jamming, please call customer service at 1-888-575-2235.

A printer can jam for a number of reasons -- most commonly it's trying to print on paper designed for a different printer type, it hasn't adjusted for the material's unique thickness or texture, or it has a dusty feed path.

First, make sure you're using the label type that corresponds with your printer. Inkjet printers need an absorbent material to capture the ink whereas laser printers need paper that can withstand the high temperatures during printing. Many of our materials are both laser and inkjet-printable, so this may not be your problem. However, for those that are printer-specific, they should only be used with the correct printer type.

You should also try modifying the material setting on your printer. If you're using a glossy stock, select a setting similar to "Coated," "Photo Paper," or "Gloss." For our matte materials, a heavier setting like "Label" or "Transparency" may be necessary.

If you continue to experience jamming, your printer's rollers may have gotten dirty from regular use. You should refer to your printer's manufacturer for cleaning and maintenance instructions on this issue.

If these quick fixes didn't solve your problem, call our customer service team at 1-888-575-2235.

Every printer on the market has a fixed, maximum printable area where the ink or toner stops. It's called the "Non-Printable Margin."

To determine what your printer's non-printable margins are, you can look to your printer's instruction manual or use our printer margin tool. Print the document and measure the 1" line in step 2. If the line is not an accurate inch, return to the print dialog box and select the "Fit to Page" or "Print Actual Size" option. Setting the "Custom Scale" option to 100% will produce the same results. Print the document again and remeasure. Once you're sure it's printing to scale, start from the edge of the paper and work your way in until you find the first full box, each box is 3 centimeters wide. The numbers next to the first full box are your non-printable margins.

Use those measurements to adjust your label design. If you're using Maestro Label Designer, you can adjust the margins by selecting "Page Setup" in the top navigation.

If your product is labeled "Inkjet Only," it isn't recommended for printing in a laser printer. In many cases, the facesheet or adhesive on our "inkjet only" products will not withstand the heat of the laser printing process. The high heat levels can cause the facesheet to melt or adhesive to ooze, leading to jamming and printer damage.

Browse our laser-printable labels.

Of our standard label materials, a white matte finish is our only removeable option at this time. However, we offer custom tinted removable labels by special order. View our custom color label options. Please note that clear is not available as a custom tinted product. To place a custom order, please fill out a support ticket or call customer service at 1-888-575-2235.

Yes. If you'd like to test whether a material will work for your application, we can send you a few sample sheets. Please fill out our sample request form and we'll mail them to you.

Yes, we can manufacture labels in virtually any color. We need a Pantone Matching System (PMS) code from an uncoated color book for best results. If you know your PMS number, submit a support ticket.

If you don't have a PMS code, our customer service representatives can work with you to create the color you're looking for. Please call customer service at 1-888-575-2235 to get started.

We don't recommend feeding a label sheet through a laser printer more than once. The heat from the printing process can cause the adhesive to soften or the sheet to curl. Softened adhesive can ooze inside the printer or cause the label to peel off. It can also soften the toner which can make the printed design smudge.

We don't have a minimum order policy on our standard sheet label configurations or custom printed orders. You can order your label sheets in any quantity. To specify an exact amount, choose the option that states "Click here to enter a quantity not listed below" found under Step 2 on any product page. You'll be able to enter your desired quantity in the textbox that drops down. Please note that ordering less than 100 sheets, or quantities not in multiples of 100 or 250, will increase your cost per sheet as this order quantity requires special handling and packaging.

For special order sizes, custom label shapes, and custom color labels, a minimum order quantity of 100 sheets does apply. We also have a minimum order policy on custom roll sizes of approximately 20 rolls of 1" cores or 12 rolls of 3" cores. The exact quantity will depend on a number of factors related to the manufacturing process.

Please call customer service at 1-888-575-2235 if you have any questions.

Yes, because we offer a "No Minimum Orders" policy, we can create packets of label sheets in any quantity. However, unique order sizes require special packaging and will have higher cost per sheet prices.

Yes, we've created blank templates for the majority of our products in several different formats, including:

Yes, we have a variety of waterproof / weatherproof labels available for laser, inkjet, thermal transfer, and direct thermal printers.

Sheets:
Inkjet-Printable:
Weatherproof White Matte (WJ)
Weatherproof White Gloss (WI)

Laser-Printable:
Weatherproof White Polyester (LP)
Weatherproof Silver Polyester (SP)
Clear Matte (CX)
Clear Gloss (CL)

Rolls:
Thermal Transfer-Printable:
Weatherproof Matte (TW)

Direct Thermal-Printable:
Weatherproof Matte (DW)

Inkjet Printable:
Weatherproof White Matte (JW)
Weatherproof White Gloss (IW)

Yes, we offer custom printing with no minimum quantities or hidden setup charges. You can select your shape, size, material, and quantity, as well as upload your own ready-to-print label artwork.

Get a custom printed label quote or speak with a customer service representative at 1-888-575-2235.

We make every effort to ensure our labels arrive in pristine condition. That's why we have a variety of packaging options designed to protect the integrity of your label sheets and rolls during shipping and handling.

For orders less than 100 sheets, your labels are packaged with chipboard in an envelope. For orders more than 100 sheets, your labels will arrive in a clamshell package. For orders of roll labels, the rolls are shrink wrapped and then boxed.

In most cases, yes, we can ship overnight for a Saturday delivery. This option is only available from 5:00 p.m. EST Thursday until 5:00 p.m. EST Friday. You will be able to select this option when ordering online or over the phone within that time frame. Please note that there is an additional charge for this service.

Yes, but it can only be arranged when the order is placed over the phone. Please contact customer service at 1-888-575-2235 with any questions or to set up an in-person pick up.

Our headquarters are located at:
2021 E. Lake Mary Blvd.
Sanford, FL 32773
USA

Yes. In most cases, we ship with FedEx or USPS. Use our shipping cost calculator to estimate pricing and view our list of international destinations.

To check the status of your order and follow its progress, you can use our order tracking tool or find the tracking number under each order in "My Account."

Once picked up from our facility, delivery time is dependent on the shipping carrier and method selected during checkout.

You can calculate shipping costs and view the transit time options using our shipping calculator. Once you have placed an order, follow its progress using our order tracking tool.

If you require special shipping arrangements or need to know an exact arrival date, please contact customer service at 1-888-575-2235 or submit a support ticket.

You can use our shipping calculator to estimate your shipping charges.

If you realize that your shipment is being sent to an incorrect address, our customer service team can update your shipping information or relay the correct shipping address to the shipping carrier. Please call customer service at 1-888-575-2235 for assistance.

Over 96% of orders placed for in-stock items before 5 p.m. EST are shipped out the same day. You can find the availability of your desired product in the yellow selection bar once a material and quantity are chosen in Step 2 on any product page, as well as in your shopping cart under "Availability."

If your order is placed between 5:00 and 6:00 p.m. Monday-Friday and is in-stock, you may be presented with the option to select "Priority Processing" during online checkout. For an additional fee of $4.95 per 1,000 sheets, this will guarantee your order ships same-day. You can also speak with a customer service representative at 1-888-575-2235 to add this designation to your order.

If you selected an out-of-stock item, production times may vary. Orders of sheet labels (both letter and large format sizes) will be shipped within 1-3 business days. Integrated forms will ship within 7-10 business days and out-of-stock rolls will ship within 5-7 business days.

Roll labels are intended for use with thermal transfer, direct thermal, and inkjet roll printers only. They will not work with standard desktop inkjet or laser printers.

Thermal transfer printers utilize a thermal print-head to apply heat to a wax or resin-based ribbon. The ribbon ink is absorbed into the label material, creating a durable image that is ideal for applications requiring a longer-than-average shelf life.

Direct thermal printers use a thermal print-head as well, but do not require a printing ribbon. Instead, the chemically treated label material blackens when it comes into contact with the hot print-head, creating your image without the need for ink, ribbons, or toner. The resulting print is less durable, however, it's ideal for short shelf life applications.

Unlike their thermal counterparts, inkjet roll printers function much like traditional inkjet desktop printers. Ink cartridges dispense ink in the appropriate combinations onto your paper creating full-color images.

Learn more about the differences between direct thermal and thermal transfer printing or why you should go with an inkjet roll printer.

Our roll labels are designed to work with a variety of popular printer models. However, our thermal transfer and direct thermal rolls should not be used with Brother™ printers as they typically require OEM label materials. In addition, our standard selection of direct thermal rolls are not compatible with DYMO® machines. Browse our DYMO-compatible direct thermal labels.

Direct thermal labels are often used in barcode applications such as shipping labels, receipt labels, and name tag labels. Thermal transfer labels are great for product identification, inventory labels, and asset labeling. Inkjet roll labels are perfect for product labeling.

No, different label materials are required for each process. Because thermal printers work by applying heat and inkjet roll printers work by dispensing ink, the label materials are developed to work differently.

Our direct thermal label material is only capable of producing black text and images. If you're using a thermal transfer printer, you can print in color with the addition of a colored ribbon. Please note that if your thermal transfer printer accepts colored ribbons, installing one will only allow you to print in that color.

Yes, we can send samples of any roll material we offer. Each roll sample will come in the material of your choosing, any size configuration that we have available, and in the form of a strip. Each strip will contain 5 labels, enough to run several prints in your roll printer and test compatibility.

Request a roll sample.

Yes. We offer the following weatherproof / waterproof label materials: thermal transfer white gloss, direct thermal white matte, inkjet roll white matte, and inkjet roll white gloss.

Yes. We have a variety of coated side out (CSO) black printing ribbons and coated side in (CSI) black printing ribbons compatible with a variety of thermal transfer printers including Zebra®, Datamax, and SATO.