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Support Topics

Billing / Ordering (18)

  • Can I cancel an order once it has been placed?
  • Can I change my order once it has been placed?
  • Can I have my order sent COD?
  • Can I use Paypal to pay for my order?
  • Can you accept a purchase order from a government agency such as a school or library?
  • Do I have to order over the Internet?
  • Do I have to pay sales tax on my order?
  • Do you have any special pricing for resellers?
  • How can I view a copy of my invoice?
  • How do I apply a Reward Code that I have received?
  • Read 8 More

Custom Printed Labels (22)

  • Can I place a custom printed order for a label size that is not listed on your site?
  • Can I place a custom printed order for a material that isn’t listed?
  • Can you ensure that my artwork matches a specific color?
  • Can you print designs that I have saved in Maestro Label Designer?
  • Do you offer a rush service for printed orders?
  • Do you offer printed samples or proofs prior to placing a custom printed order?
  • Do you recommend a specific image resolution for uploaded artwork?
  • How can I create high-quality artwork for my custom printed labels?
  • How can I ensure that the black areas of my artwork print dark enough?
  • How can I freely scale my artwork to fit properly inside of the label area?
  • Read 12 More

Printing (13)

  • Can I handwrite on my labels with a marker or pen?
  • Can I print onto your inkjet label material with a laser printer?
  • Can I print onto your laser material with an inkjet printer?
  • I am trying to print out a sheet of labels, but it is not printing all the way to the edge of the sheet, is something wrong?
  • If I purchase custom printed labels from Online Labels can I print additional information onto them?
  • There seems to be too much ink coming out of my printer causing smearing/smudging. How can I adjust this?
  • What is a monochrome laser printer?
  • Where can I find specific printing instructions for the labels I ordered?
  • Why do my margins appear slightly off?
  • Why is my printer jamming?
  • Read 3 More

Product Questions (25)

RFID Labels (15)

  • Are samples available for your RFID labels?
  • How does an RFID reader work?
  • How does RFID work?
  • How is an RFID tag encoded?
  • What are RFID inlay antennas made of?
  • What are the differences between UPC and EPC?
  • What benefits does RFID have over barcodes?
  • What does an RFID inlay consist of?
  • What does UHF mean?
  • What is a passive RFID tag?
  • Read 5 More

Shipping (8)

  • Can I arrange for a Saturday delivery?
  • Can I pick up my order in person?
  • Do you ship Internationally?
  • How do I track my order?
  • How long will it take for my labels to arrive?
  • How much does shipping cost?
  • What if I need to make an address correction on my order?
  • When will my order ship?

Thermal Roll Labels (10)

  • Are samples available for your roll label products?
  • Are the thermal and direct thermal label materials compatible with inkjet printers?
  • Are your thermal and direct thermal labels compatible with every printer?
  • Can I print in color on thermal or direct thermal label stock?
  • Can I purchase Thermal Printing Ribbons from
  • Do I need a special printer to print on roll labels purchased from your site?
  • Do you offer weatherproof materials for Thermal Transfer and Direct Thermal printers?
  • What are some of the most popular applications that use thermal and direct thermal labels?
  • What is the difference between thermal transfer and direct thermal printing?
  • What type of software will I need to print on your thermal or direct thermal label stock?

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