How Can We Help You?

Browse support topics, or start your search below.

Support Topics

Billing / Ordering (20)

  • Can I cancel an order once it's been placed?
  • Can I change an order once it's been placed?
  • Can I have my order sent COD?
  • Can I use PayPal to pay for my order?
  • Do you accept purchase orders from government agencies such as schools and libraries?
  • Do I have to order over the Internet?
  • Do I have to pay sales tax on my order?
  • Do you have any special pricing for resellers?
  • How do I view a copy of my invoice?
  • How do I open an account for Net 30 billing?
  • Read 10 More

Custom Printed Labels (22)

  • What's the recommended image resolution for uploaded artwork?
  • How can I tell if the resolution of my submitted artwork is acceptable?
  • What's a die cut?
  • What's a bleed / bleed area?
  • What's an acceptable bleed area?
  • How can I make my artwork fit properly inside the label area of the Custom Printed Label tool?
  • Why are there visible gray lines displayed on the full sheet preview when approving my artwork?
  • Will someone at OnlineLabels.com review my artwork before my labels are printed?
  • What file types do you accept for custom printed artwork?
  • Which color mode should I use when creating and submitting artwork for custom printing?
  • Read 12 More

Printing (13)

  • Can I print on a laser-only material with an inkjet printer?
  • Where can I find specific printing instructions for the labels I ordered?
  • Why is the print scratching off of my label sheets when using a laser printer?
  • Why is the ink smearing after I print on an inkjet printer?
  • Why do my margins appear slightly off?
  • Why won't my label sheets feed into the printer?
  • Why is my printer jamming and how can I fix it?
  • Why aren't my labels printing all the way to the edge of the sheet?
  • What is a monochrome laser printer?
  • Can I print on an inkjet-only label material with a laser printer?
  • Read 3 More

Product Questions (27)

RFID Labels (15)

  • What is RFID?
  • How does RFID work?
  • What is an RFID tag?
  • What does an RFID inlay consist of?
  • What are RFID inlay antennas made of?
  • How is an RFID tag encoded?
  • What is an RFID reader?
  • How does an RFID reader work?
  • What is a passive RFID tag?
  • What does UHF mean?
  • Read 5 More

Shipping (8)

  • Can I arrange for a Saturday delivery?
  • Can I pick up my order in person?
  • Do you ship internationally?
  • How do I track my order?
  • How long will it take for my labels to arrive?
  • How much does shipping cost?
  • Can I change the delivery address on an order once it's been placed?
  • When will my order ship?

Thermal Roll Labels (11)

Active Forum Discussions

View All Discussions

Other Resources