How Can We Help You?

Yes, we accept Paypal as a method of payment. Just select Paypal as the method of payment during the checkout process. Our ordering process will automatically direct you to Paypal's website during checkout, where it will allow you to send the funds to us.

If your order is placed over the phone you will be contacted via e-mail requesting payment.

Yes, we can accept government purchase orders (P.O.'s). If your organization does not have established credit terms we will require a completed Education/Government Net 30 Terms application. You may apply for these Net 30 credit terms by clicking here. Once the account is established, you can fax your purchase order to us at (866) 406-7341. The P.O. must be faxed or emailed here. Please make sure to include a bill to and ship to address, contact name, phone, fax and email address. We will not process your purchase order without this information.

Below is our information for purchase orders.

Online Labels, Inc.
2021 E. Lake Mary Blvd.
Sanford, FL 32773
888-575-2235
Fax: 1-866-406-7341
EIN#59-3612776

You will find a link to enter your Reward Code on the final page of the Checkout process (Order Confirmation).

Please submit a support ticket to our customer service department with your artwork attached, along with the specifications of the label that you are interested in purchasing. One of our representatives will contact you to discuss your custom printed order.

If you are interested in purchasing a material that isn't shown as available for custom printed orders, please contact our customer service department with your desired material. Most requests can be fulfilled but there are some limitations. Currently, we are unable to provide custom printed orders using our gold foil, silver foil, weatherproof silver polyester laser, or void silver polyester materials.

If you have concerns relating to color-matching our customer service department will be happy to assist you. We will work to match your specified color as closely as possible. Physical proofs with your artwork can be purchased to ensure that you are totally satisfied with the appearance of your custom printed labels. If you have questions about matching a specific color, or would like to order a physical proof, please contact our customer service department directly by calling 1-888-575-2235.

Currently, Maestro Label Designer does not support the ability to upload artwork directly from the program to the custom printed order page on our website. If you have artwork saved in Maestro Label Designer that you would like to use, please contact our customer service department for assistance. They will be able to guide you through the process to ensure that we receive your artwork properly.

You can reach our customer service department by dialing 1-888-575-2235. We have representatives available Monday through Friday from 8 am to 8 pm, and on Saturday afternoons from 11 am to 4 pm eastern time. You can also submit a support ticket by visiting the link below:

Submit a Support Ticket

Unfortunately, we are unable to guarantee rush service for custom printed label orders at this time. We will make every effort to meet your deadline, but cannot guarantee faster production than our stated promise times.

We do offer free pre-printed samples with stock artwork to show the print quality that we are capable of producing.

Request a Sample of our Custom Printed Labels

Digital proofs are provided with every custom printed order. You can purchase a physical proof of your artwork on an uncut 8.5" x 11" sheet for $4.95. Free shipping via USPS Priority Mail is included, but expedited shipping options are available for an additional fee. Please contact our customer service department if you are interested in purchasing a physical proof. They can be reached directly at 1-888-575-2235.

To ensure the best possible print quality we recommend that all artwork be submitted with a resolution of 300 dpi or greater.

While we do not provide custom design services at this time, our Maestro Label Designer is an excellent tool for creating high-quality designs from scratch. The program is user-friendly, and does not require previous design experience to use.

If you would prefer to work with a designer rather than creating your own artwork, you can visit our Designer Marketplace to view portfolios and connect with the designer that best fits your needs.

The easiest way to achieve true, black print is by using "plain black" or 100% black ink: 0 Cyan (C), 0 Magenta (M), 0 Yellow (Y), 100 Black (K). However, you can also create a "rich black" by utilizing the other ink colors as well. There are a variety of possible ink combinations, but the most common "rich black" utilizes all four ink colors: 63C, 52M, 51Y, 100K.

To freely scale your uploaded artwork, simply uncheck the box located next to "Lock Aspect Ratio". This will give you total control over the scaling of your image, allowing you to stretch your design, both horizontally and vertically, to fill the label area perfectly.

If you plan to handwrite onto your labels, a permanent-style marker (such as a Sharpie) should work on all the materials we offer. We do recommend giving the ink ample time to dry before applying your labels.

Other writing instruments, such as a ball point or felt-tip pen should only be used on our paper-based materials. These materials include our white matte, true colors, pastels, fluorescents or brown kraft.

If you plan to put a handwritten message onto your labels, we first recommend placing a request for samples. This will allow you the chance to see if your marker or pen will stay on the material you are interested in.

You can request samples by clicking here.

If your product is labeled “Inkjet Only,” it is not recommended for printing in a laser printer.  In many cases, the face sheet or adhesive on our “inkjet only” products will not withstand the heat of the laser printing process.  The high levels of heat from the laser printing process can result in the melting of the face sheet or cause the adhesive to ooze from the sheet.  These problems may lead to jamming that can potentially damage the printer.   

No, nothing is wrong. Every printer on the market today has a fixed, maximum printable area. The area between where the ink or toner stops and the edge of the sheet is called the "Non-Printable Margins." There are a couple of ways to determine the size/spacing of the non-printable margin on your printer. The first way would be to consult your printer’s instruction or user manual to see if the data is in there. If you are unable to find it, we've created an easy-to-use tool, to help you determine this. The following link contains a pdf, with simple instructions for you to follow:

In some cases the top coating on an inkjet compatible label sheet can be become oversaturated with ink. When this happens certain inks tend to smudge or smear easily and the sheet does not perform correctly. Try using a lower ink setting such as “Draft” or “Normal” as opposed to high quality ink settings such as “Best” or “Photo” on your inkjet printer. These settings are normally found in your printer options dialog box.

Once you have adjusted the proper ink setting, you may also want to adjust the “Paper Type” setting as well. Since different printers have different options, try selecting a paper type setting that is similar to “Coated,” “Photo Paper” or “Gloss.” To get the paper and ink combination setting that will prevent smearing, a couple of test sheets may be required.

If you have changed the settings and are still having problems, there may incompatibility with the printer/ink that you are using. Our inkjet printable sheets do work in a wide variety of inkjet printers. If you have access to another inkjet printer you may want to try that printer to see if you get better results.

Another option is to overcoat spray the labels after printing. Krylon makes overcoat / sealer sprays. These sprays can be found at most art & craft stores.

If you are still experiencing issues, please call our customer service team at 1-888-575-2235 for assistance.

To find instructions on how to print your labels, please visit the following link:

Printing Instructions

Here you will be able to enter in the product numbers of item(s) you ordered and receive detailed instructions, printer settings and other helpful tips before printing your labels.

One of the most common reasons why paper jams occur is unclean printers. While printing labels, the paper may jam near the exit. This may be due to unclean rollers at the exit tray. It is recommended to keep the inside of the printer as clean and dust free as possible. It is suggested to use a lint free cloth and some alcohol based cleaner to clean the printer. Make sure you are using clean printer paper. We recommend you clean your printer every six months or so. Usually cleaning should be done every time you change cartridges.

Also, note that in some cases there can be incompatibility issues with the label sheet and printer. If after cleaning you are still experiencing jamming please call 1-888-575-2235.

Yes, our labels meet a wide range of consumer safety standards including Latex-Free, RoHS, and CPSIA. Please click here for more information.

Sorry, our removable labels are only available in a white matte finish at this time. We do offer custom tinted removable labels by special order. To place a custom order, please fill out our support form or call 1-888-575-2235. We do not carry any removable labels in a clear material.

To specify an exact quantity on the product page, choose the option that states "Click here to enter a quantity not listed below" found under Step 2, Select a quantity.

Yes, we can create packets smaller than 100 sheets because we offer a "No Minimum Orders" policy. You can purchase our label sheets in any quantity! To purchase a quantity smaller than 100 sheets please select "Click here to enter a quantity not listed below." from the select a quantity menu when adding the item to your cart.

Yes, we have a variety of affordable waterproof / weatherproof labels available for both laser and inkjet printers.

For Laser Printers: White Weatherproof Polyester Laser Labels

For Inkjet Printers: Weatherproof Matte Inkjet Labels | Weatherproof Gloss Inkjet Labels

In most cases, we can ship overnight for Saturday delivery. There is an additional charge for this service and you will be able to select this option when ordering online or over the phone. This option is only available from 5pm EST on Thursday until 5pm EST Friday.

Currently, customer pick-up is not an available option, but will be in the near future. Please contact customer service at 1-888-575-2235 with any questions or if special arrangements need to be made.

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