What is your return policy

You can initiate a return at the following link. We’ll be happy to offer a full refund for any unused sheets of a standard item within 60 days of the purchase. https://www.onlinelabels.com/return.htm

If applied to a plastic cryovial, could these withstand snap freezing in liquid nitrogen?

The Removable White Matte is an uncoated, paper-based material so it would not be recommended for uses that expose it to liquids or extreme temperatures. Once applied, the material can withstand temperatures from -65° F to +180° F. Our weatherproof materials would be more durable, however we have not tested these materials with liquid nitrogen. I have included a link below to our weatherproof materials so you can review the material details, as well as a link to request free samples for testing. https://www.onlinelabels.com/materials/weatherproof-labels https://www.onlinelabels.com/samples

Microsoft word template for OL3008 is not working . Please fix this issue. Thank you

We apologize for the concern when working with the Microsoft Word template for OL3008. Could you reach out to us directly with additional details on what is occurring so we can assist? https://www.onlinelabels.com/Support/SupportRequest.aspx

Are these permanent stickers? I realize nothing is 100% permanent.

The Weatherproof Matte Inkjet (WJ) features a permanent adhesive that works well on most surfaces.

Is this label compatible with acetone or other aqueous solutions?

The Weatherproof Polyester Laser is a very durable and water resistant material. However, we have not tested it with chemical solutions so samples would be recommended. You can request a few sheets by visiting our Sample Request page at the link below. https://www.onlinelabels.com/samples