Question 1

I have used waterproof labels on my laser printer, to only find out that with repeated in and out of pocket lip balms - the laser text rubbed off!  I don't want white if I use a clear tube. Inkjet didn't print clearly. What would be the best material, or am I better off having them pre-printed?

Accepted Answer

It sounds like the print is rubbing off due to poor toner fusion. Adjusting the media or paper type setting within your printer options to something like Labels, Cardstock, or Transparency should result in improved print quality and help fuse the toner into the material. Just make sure you are using laser compatible material like our Weatherproof Polyester for Laser (LP).

To resolve print quality issues using an inkjet printer, make sure that you are using inkjet material and adjust the media/paper type setting to a Photo or Glossy option.

If you need additional product support you can contact Customer Service at 888-575-2235. Any one of our representatives will be happy to assist you.

Question 2

What is the actual dimension of the label not including the tab? I want to make sure these are the right size for my needs before ordering them.  I thought I was ordering the correct labels last week (OL2162WG) since the dimensions were the same as OL421WG. Unfortunately they were not and now I have to pay shipping (3x what I was charged) to send them back.

Accepted Answer

I apologize for the confusion. The OL2162 is for slim line lip balm tubes whereas the OL421 is recommended for standard size lip balm tubes that are 0.15 oz. The dimensions of the OL1102 without the tab are 1.8125" in height and 2.125" in width which is commonly used on 0.15 oz lip balm tubes.

You are welcome to visit the link below to request samples of the OL1102WG to test with your application. If you need assistance with returning the previous order, please reach out to Customer Support at 888-575-2235.

https://www.onlinelabels.com/samples

Question 3

Does this smudge easily when it comes into contact with oils or moisture/water? I would prefer a clear label over the weatherproof one simply Bc I don't want a white background for my labels but if the clear matte ink jet smudges or runs then I'd rather have the weatherproof one. Thanks!

Accepted Answer

The Clear Matte for Inkjet is not resistant to water or oils but some customers have used Krylon's Preserve It! for added protection. However, I would recommend samples for testing this overcoat spray on the Clear Matte for Inkjet. Although we do not offer any materials that are specifically oil resistant, our Clear Gloss and Clear Matte for Laser are very durable, moisture resistant, and have been successfully used by customers with oil-based products.

You are welcome to request free samples of any of these materials by visiting the link below.

https://www.onlinelabels.com/samples

Question 4

Is the "lip" on the label perforated?

Accepted Answer

Yes, the OL1102 does have a perforation below the tamper evident tab. If you'd like to try samples of this product, you are welcome to visit the link below to request a few sheets at no cost.

https://www.onlinelabels.com/samples

Question 5

Can I put my logo on the gold foil labels?

Accepted Answer

While we do offer custom printed services, unfortunately we are not able to print on our gold foil material at this time. I apologize for the inconvenience.

You're welcome to use our sample request form if you would like to try printing at your home or office on the gold foil material.

https://www.onlinelabels.com/samples

Question 6

Hello! I was wondering if it’s possible to order these ones preprinted? My printer recently broke. Thank you!

Accepted Answer

You can order the OL1102 custom printed, however we don't print on the inkjet materials. Instead you'd need to choose our White Gloss material we offer for custom printing.

https://www.onlinelabels.com/custom-labels

Question 7

Hi! Are the colored labels glossy? Or are they more of a matte/paper texture? Thank you :)

Accepted Answer

Our True, Pastel, and Fluorescent color options are uncoated paper-based materials which have a matte finish. If you'd like to see samples of these materials, you're welcome to visit the link below to request a few sheets at no cost.

https://www.onlinelabels.com/samples

Question 8

Is the paper material thick/cardstock? Can this material be used in a regular printer, or is a special printer needed?

Accepted Answer

The Standard White Matte (WX) is thicker than regular paper, but not comparable to cardstock. It can be used in regular printers but may require that the paper type setting be adjusted if you experience any print quality or feeding issues. Using a thicker, heavier setting like  "photo" or "labels" should resolve any potential issues.

Question 9

What is the thickness of this label? Would i need a special printer or could i use use a regular laser/inkjet printer?

Accepted Answer

The Standard White Matte (WX) is thicker than regular paper but can be used in standard inkjet and laser printers. If you experience any feeding or print quality issues, try adjusting the paper type to a thicker, heavier setting like "photo" or "labels."

Below are the material specifications for your review.

Facestock Weight: 50# ± 10%
Facestock Caliper: 3.7 mil ± 10%
Liner Weight: 53# ± 10%
Liner Caliper: 3.2 mil ± 10%
Total Caliper: 7.5 mil ± 10%
Min. Application Temperature: +25° F
Once applied, will withstand: -75° F to +200° F temperatures

Question 10

Will this label fit an oval shaped lip balm tube?

Accepted Answer

I recommend downloading the PDF template of these labels, which contain the outlines of the labels, and printing at actual size so you can test the fit of the labels.

https://www.onlinelabels.com/templates/blank/ol1102?type=pdf

You're also welcome to request samples of the labels for testing.

https://www.onlinelabels.com/samples