Standing by Our Promises
We're committed to delivering our customers reliable service even in uncertain times. As an essential partner to businesses worldwide, staying true to our promises is as important now as ever before. We also understand that your label vendor should be the last worry on your list. As such, we will continue to offer the tools and resources you need to get the job done.
You can expect:
- Same-day shipping on most in-stock items. Most US orders will ship on-time but please note that some carriers may miss commitment times. International shipments have also experienced delays.
- Normal production times. Blank label production and custom label services are still being offered with zero delays.
- Dedicated customer support hours and channels. We're still available by phone, email, and live chat during our regular business hours.
Addressing COVID-19
Our priority is to put the safety of our team and customers first. That's why we're paying close attention to updates from the World Health Organization and Centers for Disease Control and Prevention. Here are some of the actions we've taken to ensure our employees stay safe:
- Remote work has been implemented for our office staff to mitigate the risk of infection.
- We've scaled down our on-site team and have enforced social distancing.
- Our office cleaning procedures and efforts have been greatly increased, to include additional sanitization stations and training for employees on proper prevention techniques.
Like everyone else, we're adapting to the situation as it unfolds. Be sure to check back to see updates on how we're responding to COVID-19.
Join the Discussion
Let the community know how you're handling the situation and what challenges you're facing. We created a community for like-minded business owners to connect and discuss facing COVID-19 -- Join our Facebook Group for support and inspiration.
We're Here to Help
As we navigate this situation, we will be there for you every step of the way. Feel free to give us a call at 1-888-575-2235 or email us with any questions or suggestions on ways we can help.
To ensure you're protecting employees and customers as businesses reopen, browse free social distancing label templates or shop social distance floor decals.