I called the toll free number and Nicholas D. picked up. He was amazing! He did not make me wait on hold because my issue had to do with UPS. He called them and then sent me the resolution within minutes. He is very efficient and very good at his job. I understand doing a good job is expected and encouraged but everything was handled so efficiently that I would suggest giving him a raise or promotion. These are the kind of people that one needs in a company! Take care of the agents like Nick and reward their beyond amazing work.
Maria Jose Garcia Cardenas